Bests & Worsts Reviews from Amazon

I read many product reviews before I bit the bullet and invested in this pillow support - and it was an investment as the price point is higher than many of its competitors. I cannot say I wasn't tempted to go with the cheaper 80's throwback style but after just a week with this pillow, I am really glad I didn't. My positive experience began with the customer service "tips" email I received shortly after ordering; that level of service continued to surpass expectations after I received the pillow, as text message support for some questions I had was prompt and helpful. My impression is that this is a company that cares and wants their customers to be satisfied. The pillow was shipped quickly and arrived in a smaller package than I expected. There was no outgassing, no odor at all even though the pillow had been compressed and tightly wrapped in plastic. This was cited as an issue with other brands. I followed a reviewer's tip, took off the pillow cover and put the pillow in the dryer for 30 minutes on medium. Voila - a fully puffed-out support. Make sure your dryer is large enough if you try this. I got the regular cover in chocolate. The color is as shown. The cover is like velveteen, soft to the touch and, thankfully, amazingly, does not attract lint. I believe the pillow weighs about 9 pounds, so it is not too much of a monster to move around; the handle makes lifting it easy and is secured tightly to the pillow. That said, the pillow is not insubstantial either and is best for use on the bed, reading, watching videos or attending the all too frequent virus-generated Zoom meetings. It would not work for me as well in a chair or on the couch due to the thickness of the pillow. I haven't used the back pocket but the side pocket is very useful and great for holding a phone or a remote. The back without the neck pillow is definitely 24 inches, providing much higher support than the standard 18 inches of many other pillows. That alone is enough to make me grateful I chose this pillow after having sat against it for extended meetings. The ability to unzip the pillow to remove (or add) foam is a huge benefit for me. I decided I needed the back to be a bit more flexible to curve more under the base of my spine and I wanted the arms to come closer to my body. Removing foam achieved both those goals. I will warn you, however, do not wear black leggings and do it in an area that is easy to sweep. Despite sticking the opening of a plastic kitchen trash bag inside the zipper for transferring the foam, the filling escaped my hands and surrounded me. I strongly advise having a dryer sheet handy. It worked wonders to minimize static cling as I gathered the wayward pieces. The only drawback for me was the neck/head roll that attaches to the top of the main pillow. I found myself wishing it too had a zipper so I could adjust the amount of filling as it is just a bit too firm. I may end up making a small slit to remove some foam then duct tape the opening before putting the separate cover back on it. The roll has elasticized bands to attach it to two buttons on top of the main pillow. The bands have 3 openings so the roll can be secured tighter to the top or left to drop down a bit with either of the other two band openings. However, due to the fullness of the neck/head roll, if it is left to hang down, it rolls back up as I lean against it. If it is buttoned in the tightest position, the neck/head roll offers more support but is set back a bit too far for me to keep my head upright even with the pillow against the wall, thus it is not especially useful when reading or watching a video. It is better for leaning back and resting. The neck/head roll also is useful off the main pillow to support a book or my arms in front of my body if I am leaning forward to watch a screen and is also good as a support beneath my knees. The pillow and the cover can be washed and the company offers a 3 year warranty and options to buy more foam, as well as replacement or 2-color reversible covers. I expect this pillow to last for some time and recommend it for its features, quality and for the customer service experience.