Bests & Worsts Reviews from Amazon

After scouring reviews and a recomendation from a local roaster, my wife purchased this grinder for me as a gift. It's reasonably priced, grinds consistent and doesn't leave a huge mess on the counter. Late one Saturday morning as I was grinding some beans it just quit! Insert sad face here. Fortunately I had enough grounds for a pot but, what would the week ahead be like without my favorite cup of joe? I emailed the customer support address, not really expecting a response, but to get the ball rolling. They responded within the hour. After multiple emails and links to trouble shooting guids I determined this was outside my experience level. Obviously disappointed considering the grinder was only about a year and a half old I was left with a choice. Either I send the grinder in and wait for them to repair it under their flat rate repair program or buy a new grinder. After reading reviews and considering different price points I found myself leaning towards purchasing the same grinder again. I like the grinder and it works well. Next day free shipping from Amazon helped finalize the decision. Even though I felt like the grinder should have lasted longer I wanted to have my beans ground by Monday. Once the new grinder arrived I decided to package the old grinder in the new box with a $45 check to have it repaired. I received my old grinder back in a week with a voided check packaged at the top of the box. The invoice said they had replaced the motor at no charge. The 1 year warranty had expired so I assumed that there was a mix up considering I had packaged the old grinder in the new box. I emailed the customer support folks again and told them there must have been a mistake. It was a new box and an old grinder. I didn't expect anything for free. Their response, no mix up, the motor should have lasted longer, the repair was free. Mind blown! They stood behind the product even though the warranty had expired. Not only would I recommend the product, they have a customer for life. In this day and age it's refreshing to have a company stand behind their product. Buy the grinder.