Bests & Worsts Reviews from Amazon

I don't write many reviews, but in this case I feel compelled to do so. Let me explain why. I had ordered the Kensun in the past two weeks and received it very promptly. The reviews on this little machine had been very positive and I have never been a fan nor had I any interest in having a gas powered compressor in my garage. So this unit looked as though it would do the trick. Packaging was good, the little bag it comes in is handy and the quality also seemed up to a good standard. Having been out of the country for three weeks, my cars tires needed some air, particularly one on my larger sedan, which was so low I could not have driven it to the gas station for a fill up. So I was excited to hook up the Kensun and take care of business. Did everything as explained, and then, nothing. The machine would start up, run for two seconds and shut off. I tried it on three different tires, changed from AC to DC and back, unplugged, reset, etc. but to no avail. Keep in mind that I couldn't move one of my cars, and you can understand that I was a little miffed. Returned the unit the next day and left an unhappy review. Not two days later, Gary from Kensun customer service sends me an email apologizing for my bad experience. He made the point that I may have ended up with a lemon, and that even cars selling for $30k have lemons among them. He then asked if they could send me another unit to see if this was indeed the case. I took him up on it. This was not some empty marketing talk. He not only send me another unit, but also asked for me to be in touch with him to let him know how things went. Well, received the unit today, and guess what, it works flawlessly! Gary was right, it had been a lemon, and I had been too quick to judge. I will be the first one to make a wrong a right. This little machine does what it promises to do and I am thrilled to own one now. Kudos to their customer service, not a given these days. It was refreshing to have this kind of response and follow through. Makes me trust the brand that much more, thus a fully deserved five stars. Thank you Gary and Kensun for handling this so professionally! Only tiny complaint (and others have mentioned it) is that the LCD display has to be at a very specific angle to be readable, not a big deal, but slightly annoying. Maybe you can fix that in the future.