Bests & Worsts Reviews from Amazon

I need to tell you a story about the company that makes this product. I accidentally left this harness on the top of my car after a recent birding trip. I recovered it on the road later in the day but the plastic buckles and clips had been run over and could not be used. I called the company and asked to purchase replacements. Instead, the customer rep took my name and address and sent me an entire new strap. I wasn't charged anything and I did not have to provide a receipt or anything else. A brand new harness arrived two days later. This is the type of quality customer service that needs to be rewarded and publicized.