257
people found this helpful, as of 2023
ranked #109,594 most helpful
out of 571,544,897 reviews
★★★★★
It was great. Upon returning to the home again
We used this product for a few days at a second home. It was great. Upon returning to the home again, there now is a small leak under the material on a seem fold and the bed deflates, causing us to keep filling it throughout the night. It is now past the time of return , but in the manual it says I have 180 days. It has been maybe 90 days. Is there anything I can do to get a replacement or no? I don' t think the patch kit will work.
UPDATE:
After speaking with costumer service. I was informed of their awesome warranty at which time they stated it was a manufacture defect on the seem of the mattress, which sometimes happens. They took full responsibility and sent me a brand new mattress without any hassles whatsoever! They back this product 100% and were very truthful. I would recommend this product to anyone interested and upgrade my rating to five stars, for both the product and costumer service! Thanks again!
January 2018 · Home and Kitchen · verified purchase