Bests & Worsts Reviews from Amazon

I've only had this espresso maker a week so realize there could be some surprises ahead of me, never-the-less, it's been a wonderful week! This was a replacement of a much older Delonghi espresso maker that is still functioning (10+ years), but simply wanted to upgrade. This is easier to run, faster to make an espresso, easier to clean, easier to put water in and is a much nicer design. The only downside would be the difference in vibration. My old machine was noisier, but didn't vibrate. The EC680M vibrates enough that the glass espresso cup being filled moves! (Perhaps a heavier cup would remain in place.) Consequently, I bought a bathtub mat and cut it to size to absorb the vibrations. It wasn't that the vibration was intolerable, I just happen to be intolerant of vibrations! Concerning reviews that stated the Delonghi company as difficult to deal with, I've had nothing but fair and timely experiences. I had a coffee maker that had issues, but they dealt quickly and fairly. In short, I see a long and happy future together with my EC680M!! UPDATE: After a couple months of wonderful lattes, espressos, and cappucinos, it seems the pump quit working properly. I've descaled, reset settings to default, replaced the water filter, cleaned every place I can find, yet the espresso just barely drips out. The frother still works correctly, however! I just contacted Delonghi today so will be anxious to hear what they recommend. All dealings I've had with the company have been punctual and reasonable, so will update this review when this is resolved! FINAL UPDATE: So after a lengthy video chat, DeLonghi sent me a new filter basket which fixed the issue. What I assumed was a pump issue was a bad seal that didn't allow the machine to build pressure to push the water through the coffee. In short, issue resolved! DeLonghi was great to work with. I still love this machine!!! TEN MONTHS IN: Still working perfectly. I love this machine so much, I'm considering purchasing a spare in case Delonghi moves on to a different design/model.