Bests & Worsts Reviews from Amazon

We received this brewer from our parents for Christmas, and I was immediately smitten. Easy to brew (easy to measure water, too, in my opinion). Coffee samples were a mixed bag- some too weak, some delicious, but that's the beauty of the Keurig system, right? - variety of brews to try? Imagine my disappointment, then, when after exactly 6 brewed cups, the brewer would not work. The little brew button would blink as normal, then shut off without brewing. TroubleShooting section of the instruction booklet instructs to immediately call Keurig if this were to happen. Keurig Customer Service was very helpful and sent out a new unit in a week. I took the new brewer out of the box, and guess what? DOA. It wouldn't even brew a single cup! I had read about heating element problems with the Keurig line in general, and was sure I was one of the unlucky customers to experience this problem. Keurig CS was even more helpful this time, and we received our third brewer a week later. Plugged in the new brewer, put the water in, inserted K Cup, and... nothing. Out of sheer boredom, frustration, insanity, etc. I kept trying to brew. To my great surprise, after a half hour of attempts, the heater kicked in, and the brewer worked! What the... ?? Then, a light bulb switched on in my head. Could it be that the refrigerated filtered water I was using didn't allow the brewer to achieve brewing temperature? Keurig Customer Service never mentioned that it would be an issue, and nowhere in the literature does it say to use room-temperature water. Nonetheless, I switched to filtered tap and/or room-temp bottled water, and the little Keurig has performed like a champ. So to all of you out there considering this little gem of a brewer, don't use refrigerated water, and you will love the Mini Plus! (Maybe I should have reached this conclusion with common-sense reasoning, but alas, this was not the case...)