Bests & Worsts Reviews from Amazon

I use this on average once a week. It replaces an old Oster which was over 10 years old, which I took as a recommendation for the brand. It is clearly more cheaply made that the old one - lighter overall and with a much thinner pan, and the kneading motor really sounds like it's straining (but it does the job OK). I bake a couple of different but basic loaves - one with raisins added during the rise cycle. I am very pleased with the results. Note: for the bread with raisins, I add them gradually immediately the second mix/knead starts, and do not wait another 5+ minutes for the beeps; I found that they did not mix into the dough very well when I waited for the beeps, and they do not get mashed up due to me adding them sooner. However, after only a few months the paddle lost its non-stick quality. Originally it just slipped out of the loaf when removing the loaf from the pan or came out very easily if it stayed in the loaf. Now (6 months old) it just seems to have almost no non-stick quality at all - see pictures. It does not appear to have lost its surface coating. It has never been scoured or mistreated - only washed with a sponge, as recommended. The same problem also applies to the studs at the bottom of the pan, although this is not really any problem from a bread removal or usability viewpoint. UPDATE: Customer service is first class; everything replaced with no question. I've up-rated the product to 5 stars on the assumption that I had a 1-off issue, and will revise again in future if the problem recurs.