Bests & Worsts Reviews from Amazon

I don't write too many reviews but I thought this product deserved one, plus I have a tip that may save you time. First, this company has it going!! The product, while inexpensive, is really well designed and produced. The key parts are well labeled and very intuitive. Even their registration page is well designed and simple to complete. They include a bright yellow card with the model number and S/N so its easy to find without having to get up from your computer while registering and try to find it somewhere on the unit. They deserve 5 stars just for the obvious thought they put into the product & packaging. The 27 momth warranty gave me comfort in buying a product that I knew going in, had to be inexpensively produced, based on it's suggested and selling retail prices. If I was disappointed in anything, it's that the catch that is supposed to hold your extension cord in the handle so it doesn't keep disconnecting. It's a bit too big for a standard orange extension cord. The other disappointment, AND MY TIP, while the instructions are pretty darn good and easy to follow, they have a short video on YOUTUBE, that, had I watched prior to trying to get the chain on, would have saved me about an hour of trying to adjust the tension so it wouldn't fall off. Simply type the model number into YOUTUBE and you'll find the video. https://youtu.be/rPBQcQdOdWk Sun Joe, if you're reading this, a bright card in the box with that info would have given me the desire to give you 6 stars! Used it for several hours on the first day. Found the bar & chain oil doesn't need to be refilled as quick as others have reported, but definitely keep an eye on it. Unlike more expensive units, there is a plastic reservoir window that you can always see how much you have left! Bravo!