Bests & Worsts Reviews from Amazon

Here is the review I wrote when I purchased this in February, 2005: This review is based on a latte a day for about a month now. -Customer service was great: one part got jammed during shipment (despite how extraordinarily well the manufacturer had it packed inside the box!). I called and a person answered the phone right away who helped me figure out the problem. -Thus far, the espresso comes out hot with a great crema, and my milk is also nice and hot (from 120-160 Fahrenheit depending on how you want it) and well-frothed (meaning microfoam(!) not seafoam). With the frother it's essential to keep the full rubber head (meaning the fat part) submerged in the milk to get it hot (including the intake air vents on the side). Bottom line: I am very impressed that this quality comes at such a great price. And my current thoughts in January, 2012: this machine is still going strong. At one point it began to leak due to a clog in the espresso filter but unscrewing it and cleaning it solved that problem easily. This machine is one of my best purchases!