Bests & Worsts Reviews from Amazon

Yes my five star review for the NIX X12D Digital Photo Frame is for the product itself BUT more importantly it is for the AMAZING customer service assistance my wife and I received from Daryl. The frame is for our grandson who has severe autism. At age 18 he doesn't yet talk and bounces off the walls. However, one of his favorite past times is sitting still for hours and watching videos of all the fun times we've had as a family - swimming, going on amusement park rides, sled riding, playing on park swings, etc. He has been using for years an older digital frame from Brookstone that played videos from our Casio Exilim camera. Up until recently all was well, but now with our videos being created with more updated cameras AND iPhones, his older digital frame was useless - it couldn't utilize the new video formats. Thus we purchased the NIX X12D. However, we found that although all of our videos from the past 8 years could be played on the NIX system, we needed to first convert them to MP4 format . We had no idea how to go about doing this - and we had 10GB of videos. We called NIX and explained the issue to Daryl. He spent over an hour PATIENTLY helping my wife, who by her own admission is a non-techie grandmother, to convert all videos which now work PERFECTLY on the new digital frame. We wish we could send Daryl a video to show him the delight that his "above and beyond" customer service produced for our happy grandson. Thank you NIX for not only building a capable, sturdy system (our grandson is not always gentle with electronics - so far so good) but more importantly for hiring support personnel such as Daryl who go the extra mile.