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722
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ranked #19,022 most helpful out of 571,544,897 reviews
★★★★☆
Very nice printer once you figure out the app issues
I'm revising this review since after I eventually figured out how to get it to work. This is a really nice printer. The hardware seems pretty solid, it's not too slow, and it prints really good quality 4x6 prints. And it's simple enough that my 13 year old, not particularly technical daughter can use it, change ink/paper etc. with no difficulty. Had a lot of problems with it at first, because you can only print to it using the Kodak app, and that app was unable to see the vast majority of pictures on anyone's phone who tried to use it, just offering to print anywhere from 1 to 20 or so random pictures out of thousands on the phone and acting like the rest didn't exist. I eventually figured out that this was due to the app not understanding that iPhones store photos on iCloud and keep only thumbnails on the phone; The app is completely unaware of that. Went back and forth with tech support for a week or two with no help (annoyingly they insisted the problem was already fixed in the next release and we should just wait, even though eventually it became clear that they didn't even know what the problem was). When I suggested it might be iCloud they responded iCloud was simply not supported, although that's not mentioned anywhere. I eventually figured out that if you browse your photos on the phone (not in the Kodak app) and hit "copy" on one you want to print, that will pull the whole photo down from the cloud into the phone temporarily, and then the Kodak app will happily see it and print it. So, bottom line, I really like the printer. But if it doesn't work for you, don't trust tech support to help you and don't believe anything they say.
September 2017 · Office Products · verified purchase
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