Bests & Worsts Reviews from Amazon

***EDIT*** I just added the 5th star, and here's why. I had this treadmill for about 6 months, when the belt started to lag when I'd step on it. I went through the product instructions, worked on tightening and then loosening the belt to figure out how to get rid of the lag, and I'm pretty sure by the end of me "fixing" it, it was worse. So, I reached out to customer service to see if they could help me trouble shoot it. They talked me through a couple of things and when the problem didn't go away, you know what they did? They sent me a brand spankin' new treadmill. They could've been like "look, lady, it's a $300 treadmill, what'd you expect? A NordicTrack?" or "You've had it for over 6 months, sorry about your loss" but instead, they sent me a new treadmill!! I give the treadmill itself a solid 4 stars, but the company deserves all 5 stars. Thanks, Caleb, for your amazing customer support! Oh, and I've lost 31 pounds using this bad boy so there's that, too... Ok, I'm going to go with a pros and cons list for this treadmill. My pros list is much longer than my cons, this is overall an excellent product and you really can't beat the price. Pros- -It folds up nicely and there is a little kick release under the platform that you kick and the treadmill unfolds. No wrestling the treadmill to fold and unfold. I can fold it up with 1 hand by lifting the platform and it locks itself into place. -It does not take up too much space when it is folded up. -It is pretty easy to wheel around to where you want it, it isn't too heavy. -It does the job! It goes from .5 mph (basically barely moving your feet) to 6 mph. It has a bunch of pre-programmed workouts that range from slow to kick-your-butt fast. It also lets you choose your own speed and will run for up to an hour before shutting off. -Keeps track of how long you've been on, and how far you've gone. It also tells you calories burnt and heart rate, although I'm not sure how accurate those numbers are (I wear a Fitbit, and my heart rate on the Fitbit and treadmill are usually not the same. It also doesn't know how much you weigh, which I think would play a part in how many calories you are burning. It's a lot more effort to move 200 lbs at 5mph for 10 minutes than it is to move 110 lbs, so I think you'd burn more calories the heavier you are. Maybe I'm wrong, that's just my guess...) - The best PRO is this- If you use it, it works! I've lost 18 lbs and counting since buying this treadmill! Cons- -There is no pause button, only Start and Stop. If you need to stop for a second, you have to hit Stop and then start again, but your distance and time will restart. -The handles or arms of the treadmill are slightly narrow- I want my Fitbit to count all those steps so I like to swing my arms like I'm walking normally, and oftentimes I will hit my wrist into the arm of the treadmill because they are narrow. This is GREAT for storage and the treadmill taking up as little space as possible, it is just a slight annoyance. -Lubricating the treadmill was a slight pain. I kept putting too little and the belt would lag. I finally ordered a big bottle of treadmill lubricant and lubed the heck out of this sucker and now it works great. -It only goes up to 6 mph, some of the fancier, more expensive ones go up to 10 mph so if you're looking to RUN, it may be a little slower than you'd like. But 6 mph is plenty for me so this is more of a "maybe a con for YOU, Jacky Joyner-Kersee. I'mma be over here sweating my a$$ off at 6 mph" So to sum up, if you're insane and still reading my novel on the pros and cons of buying this treadmill, I love it. I recommend it. I'm so happy I bought this treadmill and you will be too!