Bests & Worsts Reviews from Amazon

This product started out so well! It arrived on time, powered up and paired easily, worked with both my laptop and my cellphone. It worked well and was intuitive to use. Less than a month later however, and I’ve begun to have battery issues with it. It started with it dying seemingly entirely out of the blue. I hadn’t been using it but it’d been powered off and I hadn’t left it on charge. It just didn’t turn on. I put it on the charger and hoped for the best. Previously, the battery had been lasting 6+ hours with nightly use and a full charge. Less than an hour after taking it off charge, I heard the familiar “battery low” in my ear. I tried again, letting it charge longer and the battery still only lasted half it’s usual life. Now tonight was the last straw. I’d been using this little ear piece at work because earbud strings getting in the way during closing had been problematic. Tonight, after leaving it on charge for at least 3 hours, I went to power it on about 3 hours after taking it off the charger and once again it would not power on at all. Color me disappointed. I was overall satisfied with the product until it stopped working. Sound quality was decent for the price (there was some white noise, but not enough to bother me) Pictured - Product when received, battery display on iPhone UPDATE- As seen with other reviewers that encountered an issue with this product, the company contacted me quickly and offered a replacement for the defective earbud. They’ve told me they believe that the death of my earbud is a special case. I’m upping the review for excellent customer service and a product that truly does work. Will update later should something new occur.