Bests & Worsts Reviews from Amazon

I bought this rotary cutter in 1996 to make my daughter's wedding dress. After that I took up quilting and this cutter has done a wonderful job for me on almost every cutting task for >15 years. Recently the retraction button snapped off -- no surprise that plastic got brittle after that long. I bought an identical cutter to replace my old favorite. While tossing the packaging I happened to see the lifetime warranty on the back. I wrote to Fiskars on their web site to ask if my old product carried the same warranty. They didn't need to see the broken cutter... they just sent me a new one. Great product, great company, GREAT customer service. I recommend this comfortable cutter to all my quilting friends. Regarding reviewers who said the blade retracts spontaneously, I suspect this was due to unintentionally allowing their thumb to lean or press against the retraction button. Keep the thumb on the thumb rest atop the cutter and that problem disappears.