Bests & Worsts Reviews from Amazon

I bought one of these Crock Pots locally about a month ago. I brought it home and washed the stoneware insert thoroughly, and then made a pot roast with vegetables. It made the house smell great during cooking, and my family commented on how tender the meat was. Unfortunately, everyone noticed a slight "plastic" taste to the food. I was surprised and disappointed since I made sure to thoroughly wash the insert in hot water. I chalked it up to the fact that I was using it for the first time. Well, after six separate meals with thorough washing in between, each and every meal has had this plastic taste to it, no matter what I made. I have to assume that the black paint on the stoneware insert is somehow leeching into the food. I contacted Crock Pot at their website and sent them a message describing my dilemma and they responded by apologizing and offering to send me a new unit, free of charge. Now that is what I call customer service! I haven't received the new unit yet but when I do I will wash it and then make another meal and cross my fingers that the food doesn't taste like plastic. As an aside, my friend has the exact same model purchased a few weeks before mine and he has had no problems with his. I will update this review after I cook my first meal in the replacement unit once it arrives. Edit: I received my new Crock Pot a few days after I wrote the above review. I washed it thoroughly and made another pot roast with vegetables the following day. This one cooks perfectly and with no plastic taste. The embossed lettering on the bottom of the new stoneware insert is stamped nice and clear. On the old one the letters were sort of unclear like there wasn't enough pressure during the stamping process. Maybe there was a manufacturing issue that caused the old one to leech that plastic taste into the food. Whatever the reason, this one is perfect and I am very satisfied with this product and truly impressed with Crock Pot's customer service.