Bests & Worsts Reviews from Amazon

Really, I think my review should be a 3 star + or a low 4 star. I just received this machine & have used it on a couple of 8 x 10 sized area rugs & a few other smaller area rugs in my home. The machine is simple to use. I've had some issues though. First, it runs through shampoo very very quickly. We're now on our 3rd LARGE bottle of the pet shampoo. Second, the pieces do fit together well but the "removable nozzle" piece on the head of the machine has a pull that can be easily disengaged. At first, my son thought the part was broken. It took a couple of Youtube videos for me to figure out how to put it back together. Also, there are certain things you must do when using this machine. MAKE CERTAIN that the clasp on the back of the "dirty water tank" is engaged before putting that piece back on the machine. On one occasion, that clasp wasn't fully connected & when I removed the tank to empty it, all the dirty water poured back onto the rug!!! A mess!! You can't see that clasp when you pull out the tank - so check it before returning the tank onto the machine. It was also a little difficult to maneuver the machine from the floor onto a medium pile area rug carpet. We had to lift the machine onto the rug. Finally, you really must use the "dry only" mode a few times after washing the rug. That's the only way your rug will dry quickly. You'll be surprised how much dirty water is left in the rug - even after you've gone over it more than 1 time. It does clean the carpets. I can't compare it to other brands because this is my first rug cleaner. I bought it based upon the great reviews.