Bests & Worsts Reviews from Amazon

I waited to write this so I could give a long-term review. I’ve had this mop for almost 2 years now, and I’m still very happy with it. It’s basically a steam iron reconfigured into a mop, emitting steam onto the floor to loosen dirt and sanitize it. The damp pad picks up the loose dirt with no chemicals. Works great. That said, here are a few issues to be aware of: 1. First and most importantly, the cord is WAY too short. My advice: Use an extension cord AND place the unit’s back against a wall when you pause cleaning. The mop is very light but top-heavy and will fall over backwards at the slightest tug, potentially damaging the internal components. I think this happened to a lot of people who say the unit stopped working, because it happened to me. The first mop I bought fell over several times and started emitting steam intermittently, so I emailed the company at the address listed in the manual. Some people said they had problems contacting customer service but for me they responded quickly. They asked for a short video showing the problem (which didn’t seem an unreasonable request), and then immediately sent out a new unit at no cost. This was a month before the warranty expired, so A+ on customer service. 2. The owner’s manual is hilariously unhelpful. It was clearly written or translated by someone whose first language is not English. For the most part you can figure it all out, but it also doesn’t help that the pages are printed in the wrong order (maybe they’ve fixed this by now). 3. You need to vacuum first. The mop doesn’t pick up anything, it just removes dirt. 4. Buy lots of extra pads. Our house has around 1,500 sq. ft. of tile and I use 8 pads. Of course this depends on your situation, but if you don’t replace a dirty pad with a clean one you end up just streaking dirt across the floor. If you have dogs, like us, you’ll definitely need those extra pads. 5. I fill the reservoir 4 or 5 times for 1,500 sq. ft., so I get roughly 300-400 sq. ft. of cleaning per fill. 6. It’s helpful to dampen the pad with warm water first. This isn’t a must, but otherwise the steam has to saturate the pad before it will work properly. 7. If you live in an area with hard water, best to use distilled water. 8. You shouldn’t need to use any other cleaning solutions, the steam alone does a great job. But if you do want a little extra cleaning power it’s probably safe to spray a light solution onto the floor and mop it. Only water should go in the reservoir. 9. As I mentioned, we have dogs. Because the mop uses only steam and there’s no fragrance added, the house smells a little “doggy” for a few hours after mopping. Not a big deal, just something to be aware of. 10. Lastly, a minor ergonomic annoyance: the oval handle is just awkward. There seems to be no right place to grasp it, which is unsettling when you know dropping it can damage the unit. I don’t use the handheld attachment or carpet guide, so I can’t comment on those. All in all, in my experience this is a great little mop and well worth the $100. Hope this is helpful. Happy cleaning.