Bests & Worsts Reviews from Amazon

We initially ordered the GE Profile Opal because we wanted great Ice for our drinks. Upon receipt, we setup the unit according to the provided instructions and ice was never produced. We returned the initial unit and Amazon replaced within a couple of days with no questions asked. The second unit arrived and we setup according to the instructions. This time, the unit started to make ice within 15 minutes. However, the unit only produced about 3 cups of ice and then kicked into "Defrost" mode and constantly ran water for 30 minutes melting all of the ice. After defrosting, the unit would produce about 3 cups of ice then kick back into "Defrost" mode. This repeated consistently for about 3 cycles. Then the dreaded annoying "Squealing" sound started appearing prior to each "Defrost" cycle. The squeal would disappear during or slightly after the defrost cycle. After reading a review about a solution to the dreaded "Squeal", I noticed that the squeal comes from a rubber gasket/ring located below the Fan Motor that turns when the fan turns. I accessed the motor and lubed the rubber gasket with some white lithium grease. This eliminated the squeal and now the unit produces the full amount of ice with little noise. It has worked ever since. To perform this function, do the following: 1. Unplug the unit and remove the back panel by loosening and removing the screws on the back of the main unit. 2. Locate the White fan in the upper left hand portion of the unit. 3. Below the white fan is the black motor and below the motor is the rubber gasket/ring that turns with the fan. 4. Use a q-tip or some other applicator to place the grease around the entire rubber gasket. 5. Clean off any grease that may have gotten on the motor or surrounding areas. 6. Replace the panel and turn on the ice maker It is pretty annoying that you have to do this, but it is a pretty simple solution if you don't want to deal with the returns and trying to get a new unit. Hopefully this helps.