Bests & Worsts Reviews from Amazon

The hammock itself seems to do the job well. It hangs well and is sturdy. The bag that everything is housed in is small and light, excellent for carrying along or placed in a larger ruck. However, I paid for a new product, yet both carabiners that came with the hammock were scratched and one of them looked bent--this was straight out of the plastic bag and nylon bag that it comes in. Also, one of the ropes that were included were frayed and looked like it was used. It makes me wonder who else used this hammock before me and why it was returned. I'm satisfied with the hammock itself, but the fact that I received less than new product parts annoys me. Hopefully, Winner Outfitters does a better job with QC in the future. **edit**: Winner Outfitters saw this review and responded the next day. I was given two options: (1) Request a full refund and keep the hammock or (2) Purchase another new hammock free of cost--I was emailed a personal coupon that covered the new hammock cost. I received the new hammock today and confirmed that everything is brand new and works as it should. Although my initial purchase had issues, I'm glad that Winner Outfitters corrected the issue quickly without me having to contact them. They are true to their word about ensuring 100% customer satisfaction and making it a simple process to correct any issues. I have been sleeping in the hammock that I got initially and have enjoyed using it every night. I can't compare it with any other brand since this is my first hammock. However, between the product quality and Winner Outfitters' customer service, I see no reason to change to a different brand for future outdoor furnishing purchases.