Bests & Worsts Reviews from Amazon

This is my first review of a product. I have 35 years as an electronics technician and over 20 as a programmer and while I actually rate the hardware 5 stars I rate the software at 0.5. When I received the product I ran a cable across the the floor and hooked up the system to evaluate its performance and was very impressed. All of the hardware worked just as described. However, the software is a completely different matter. After spending over $200 to have the cables installed I did not set a password at the first (and only) opportunity and find I am effectively locked out of my system. I mistakenly assumed that, like every other device, there would be a default password in the documentation I could use. That is not the case. The procedure they offer for this situation requires the owner to take a picture with their phone and email it to them upon which they will email a "secure code" back. In other words, in order to protect the security of your system you must give them personal information which they have no legitimate use for. There is no warning of this possibility in the documentation (I read the directions BEFORE I use a new product). Trying to enable the remote connection was also unsuccessful because you have to set up the system before you attempt to activate the app. DO NOT buy this system if you don't own a smart phone. DO NOT buy this system if you cannot set up your home network (or do not have one - why does a camera system have to be connected to the Internet?). DO NOT rely on their "customer support" (no one's first language was English). I do not recommend this product based on the incredibly bad software.