Bests & Worsts Reviews from Amazon

So I decided to write a review, after I saw some negative reviews here, first of all I don't work for HM nor Amazon and have no association with them. I used the first Aeron chair about 20 years ago at a job for about 9.5 years, I am big/tall (6'4" / 290lb) and I thought that was one of the most comfortable chair I ever had at a work place, especially for the 40-80 hours / week job as a programmer. Fast forward today, I've been looking for a home office chair since my $200 office-depot chair I have been using for the past 15+ years has been taking a beating, is missing an armrest, and has got some serious noise issues, but I had kept it since I had got used to it over the years, but it’s very uncomfortable since I started working from home. I looked at many online reviews (wirecutter, reddit and youtube) and narrowed down to the Steelcase Gesture and Leap and HM Aeron and Embody, but since I couldn't find any local dealer to test them, I decided to get/try the Aeron directly from amazon since I know I could trust them. First of all, I didn’t want to assemble the chair and when you buy from amazon directly, it’s assembled already and comes with a big box, you just open it up and roll the chair out! By buying via amazon directly, you also do get peace of mind in terms of warranty from HM (I called them to make sure of that) and the chair was brand new and never used. So this chair comes with the Posturefit support, the one I used back during my work days was with the lumbar support. I liked the lumbar support quite a bit since I could adjust it up/down, the only downer for that was if you pushed it up too high up, it could fall off and come out, so that was annoying. The Posturefit on the other hand is fixed and doesn’t move up or down (I wish it did, and for that reason I drop 1/2 star), but you can change its support engagement with knobs. I personally pushed them out and I am not using them as they feel a little bit weird on my back. But the basic support is there if you leave them as is. The other adjustment settings are simple enough to follow via their printed guide or youtube video (which I watched) As far as the cost, this isn’t an inexpensive chair and I am not going to remove stars based on that. It’s like removing stars from a fully loaded Audi because it doesn’t cost as much as a Volkswagen, or a Ford. What you get though is a Made in the USA chair, excellent/courteous customer service with very good repair service stories I’ve read online, and a chair that will last a long time that is definitely good for your posture / health. Though unfortunately I’d have to drop another 1/2 star, that even though this is a V2 remastered version of the original chair I had, they did not make it with a headrest which would have been totally amazing for this chair, and I actually had to buy one separately (I chose an Atlas headrest) to go with this. I wish HM had actually gone this way, since having a headrest by default would have made this chair totally perfect! Still this is an amazing buy for such a chair and I would totally recommend it. Though if you have never sat on one, it's probably best to find a local dealer to try it first.