Bests & Worsts Reviews from Amazon

Revision, April 3, 2019 After a few months of use of the replacement we received I am happy to report that the Hathaspace Air Purifier is working well and doing a great job of cleaning the air in my home office. Any and all previous complaints on my part are null and void and I can say with confidence that this is the best air purifier available, as I have tried quite a few others. I am now giving it the 5 stars it deserves. Revision, June 27, 2018 We received a replacement as soon as the Hathaspace purifier was back in stock. I have upped the review to 3 stars due to their stellar customer service. They were constantly in touch with me keeping informed about the replacement and they paid for the return of the broken one. Sometimes a product is defective through no fault of the seller, but the seller has the responsibility to make it right and in this case Hathaspace did just that. I will add that of four different air purifiers we have owned, priced from $99 to $200, the Hathaspace is by far the best of all. Hopefully the replacement will last a long, long time. I will revise this review again later once we know how the replacement is going to hold up and work as it is supposed to. Revision, June 10, 2018 I want to comment on the Hathaspace customer service. After writing the above review they immediately reached out to me and offered a refund or product replacement. Since the Hathaspace was the best of (now) three other air purifiers that we have tried we really were disappointed that it failed so soon after purchasing. When it was working properly it was doing an excellent job of cleaning the air and making it smell and feel fresher. However, as I mentioned above it did have a plasticky smell initially that seemed to decrease as time went by and when it failed that plasticky odor came back many times more noticeable. It's unfortunate that these products aren't made of BPA free plastics. Due to their excellent customer service I am upping the review to two stars, only because I feel that reviews should be more about product than customer service, although customer service is certainly an important aspect. But, the best customer service cannot make up for a faulty product. If and when Hathaspace sends us a replacement I will report back on the progress of the new product and give it a fair and honest second review. I sincerely hope that the original one we bought is a just a rare manufacturing defect because overall it is a great product when it is working properly.