Bests & Worsts Reviews from Amazon

I was definitely skeptical about buying this product, but as someone that has allergies, I had to try it. I was also happy to see it on my doorstep 2 days earlier than it was supposed to be delivered. I immediately opened the box, quickly looked through the instructions and began using it. As someone who has never once used a netipot or anything similar, I was nervous. Luckily, it is fairly easy to use! About a week after using it once a day I started having some issues where the suction was no longer working properly and the entire machine wasn't working. I did not take any stars off of my review for this because I called Navage customer service and they not only sent me a new machine and a label to send back my defective device, they paid for everything involved with the exchange(new machine and shipping both ways). As I am not someone who uses this every morning and night, this was not a problem for me. Things you need to know: 1. MUST use distilled or sterile water with this device(This is not something only with Navage, this is something due to the fact you are putting that water in your nose and tap water can have bacteria which can cause an infection if it gets stuck in your nose.) 2. In order for the water to not go down the back of your throat you must create the "closed system" as Navage calls it. When you put it in your nose, push it kind of hard to your face.(You will know you are pushing hard enough if you talk and your voice sounds funny.) Then push the button in halfway for the suction(but not the water) to begin. This will create sort of a vacuum in your nose. Once this vacuum is created, the device will start to make a slightly different pitched sound. This means you are ready to start the water. The vacuum is slightly uncomfortable, but once you start the water the discomfort goes away. 3. If you do not wait for the sound of the device to change, the salt water WILL go down your throat. That is when panic begins because it kind of feels like you are drowning. 4. The water should flow through quickly unless you are very congested. If it doesn't you are doing something wrong. 5. Be sure not to open the crusher before you use the device. For some reason if you load the SaltPod and then open the crusher before the water has flowed through, the device will not run and you will have to start over and use a completely different SaltPod. Trust me, it crushed it. 6. Be sure to rinse the few areas described in the instructions before and after each use. The salt drying on certain parts can ruin the machine.