Bests & Worsts Reviews from Amazon

This is a great filter, and I won't go into detail as many others have here. What I do want to write is how to get the thing open when it comes time to replace the filter... I have seen in the reviews that many others have had problems with this. Here's what finally worked for me: 1. Unscrew the spout and the white line on either side of the base, they will just get in the way, and it's impossible to drain with them on. 2. Drain the housing of any water. The water will only flow out one way, so if nothing is coming out, rotate it 180 degrees. 3. Put a screwdriver into the deeper of the two holes in the base. 4. Put the tool that came with the filter over the housing, ideally 90 degrees from the screwdriver. 5. Squeeze the two handles together. Make sure you're loosening and not tightening. I had to sit on the edge of my bathtub and push the two levers together with my legs, but it gave way pretty easily this way. I'm convinced it would be impossible to do this just with your hands and without the screwdriver. Hope this helps someone!