Bests & Worsts Reviews from Amazon

I purchased this rice cooker without reading any reviews. At first I cooked long grain rice and had no problems with boil over. Then I tried making Jasmine rice and the explosions started. Frustrated, I went online to read product reviews. After my 100th review, I, too, hated this product and would've given it a really bad review. It was going in the trash. However, I have a Cuisinart blender and toaster that I love so I kept reading more reviews. There's an earlier post in this thread that gives a very scientific review of how the instructions are wrong. And instead of using the glass cover you should use the steam tray as the top when cooking rice. I had nothing to lose, so I tried it using Jasmine rice. The results? No boil over and absolutely no mess whatsoever. I must say that my Jasmine rice taste a little like long grain rice as it's light and fluffy and not mushy how I like it. BUT, I didn't have any spill over, there was no mess on my counter, and the rice is delicous. So I completely agree. DO NOT USE THE GLASS COVER, use the STEAM TRAY instead as your cover and you will not have any spill over. The other review wrote something about the heating plates needing to be extra hot to steam the food so it was set up more for steaming than cooking rice. The hole in the glass top didn't provide enough air... Just use the steam tray instead of the glass cover. For my more mushier rice I will just add a tiny bit more water or not. This is now a great product in my book. I just wish CuisinArt would've gotten their directions right. So 4 stars for having me to clean up the mess on my own and go online for the truth, and wasting my time. Otherwise, 5 stars because I now have excellent rice and a beautiful rice cooker/steamer.