653
people found this helpful, as of 2023
ranked #22,851 most helpful
out of 571,544,897 reviews
★★★★★
Fly away mode!
Well, I loved my Phantom 4. It was great until I went to fly this afternoon and as soon as I took off, it went crazy. I had no control, and when it finally crashed, it did into the river. I'm a very conscience flier; I never fly unless I am sure it is safe, my drone is in perfect condition and I have notified my local airport. I'm going to start the process with DJI to see if they will stand behind their product, and will update my review as that happens. I won't buy one again at this point, and I would encourage anyone thinking about a drone to research the builder enough until they are comfortable with the warranty.
****UPDATE 7/22/2016****
Contacted DJI customer support, sent all information they asked for and got word today that they will replace my aircraft. I'm so impressed with their response and the resolution. I can't wait to get my Phantom 4 back and go flying again. Thanks DJI!
****UPDATE 8/7/2016****
DJI came through. They held to every single time commitment they made to me and my new drone showed up yesterday. I was a little nervous flying it at first but it came right back to me. Keep up the awesome customer service, DJI!!!!
July 2016 · Toys and Games · verified purchase