Bests & Worsts Reviews from Amazon

★★★★★ from Amazon Customer on July 27, 2018 Nifty, multi-use cleaner I bought this steam cleaner because I was looking for something to help clean carpet, but I didn't want one more appliance taking up space in the closet. I was drawn to this Neat steamer because of its compact size and myriad uses. Pros: - It does a great job of spot-cleaning carpet stains (see before and after attached). Much faster and easier than spray cleaners or soap and water. The heat may be problematic for some kinds of carpet, but if you're trying to fix a stain, then there's not much to lose in the first place - I loved being able to go straight from carpet to laminate flooring with the flooring attachments, so fast and easy! - The accessories and attachments feel very solid and durable, a heavyweight plastic that seems like it will last a long time - The tank capacity is voluminous. I read other reviews that complained it was too small, but I spot-cleaned and steamed our dining room and kitchen floors, bathroom toilet and floor, bathroom grout lines (before/after attached) shower floor, 6 large windows (inside and outside), and my kitchen counter -- about 2 hours of cleaning -- and still had water left over. - The steam has amazing cleaning power. It dissolves sticky messes so easily and doesn't leave a residue. It removed dirt and dust I didn't even know were on my kitchen counter. Cons: - The unit handle and hose get very hot with prolonged use. Not hot enough to be painful, but enough to be disconcerting. Just something to be aware of. - The unit tends to drip a bit here and there, either from steam condensation or the ends of attachments. You definitely want to keep a microfiber towel on hand. The one included is wonderful, but to do more than one or two things at a time, I had to use more. Other notes on use: As the manufacturer notes, the steam is very hot. There is not really a trigger lock (just a button that keeps the trigger open), so you may need to exercise extra caution and vigilance when using it, especially if you have little, curious kids at home (like I do!) Overall the machine is very quiet, except if you use it with the trigger attachment in an enclosed space like a small shower. I would definitely recommend using ear protection in that situation. I would give this a B+ or A- for carpet cleaning. To be fair, the manufacturer does not advertise this as a carpet cleaner. It gets spots out very well, but mostly "refreshes" the main carpet if you use the floor attachment. The carpet is definitely cleaner and looks better, but doesn't feel as clean as if you used a shampooing/wet machine. However, I feel like it is adequate for my needs, and is much easier to use than a shampooing machine. The price point for this machine is highly competitive. It is more affordable than similar machines, and feels like a good deal, given its apparent high quality and cleaning power. That being said, I feel like there is a missed opportunity for built-in storage for the hose and accessories. However, you can easily fix that with a simple storage bin. Overall, it's a great product, and I'm happy to pay a lower cost on a minimalistic machine and add towels or storage options as I need them.