Bests & Worsts Reviews from Amazon

Well, I could start off with "it was the best of times"....but let me provide my experience with you all. First cooler delivered on time, however it was left on my front porch on it's side instead of upright. Everyone knows there are potential issues when any item with a compressor/coolant is in a horizontal position and can leak...or do they? Anyways, the first unit (First Tale), when set up, started off with cool-ish cold water and immediately degraded to room temp. Called the company (BHRS group) and the gentleman answering the phone provided me with the email of the VP of Purchasing. I sent an email, and got an immediate response telling me "unit must have been left on side, no worries, we'll send you a new cooler with a return label, to send the old unit back". Seemed pretty darn reasonable. Got the second unit within 3 days. (Second Tale) Second unit arrived in what I can describe as a box that came through the last super-storm. Opened the box, and lo and behold, unit was damaged beyond repair - dents, door off hinges, broken pieces. Needless to say, I took some pix, sent those back to the VP of Purchasing, and his immediate response was "I am sending you a new unit RIGHT AWAY. Very sorry!" (Third Tale) Got new unit in 2 days. Opened it up, plugged it in, and presto, very cold and very hot water! Impressed. Works fine, as expected. Nice looking unit. So, I will end my review with "It is a far, far better thing that I do, than I have ever done"....I persevered with simple, adequate descriptions of my problems, the VP of Purchasing was VERY PROFESSIONAL in his handling of the issues, and I am completely satisfied. And now to switch from Charles Dickens to Clement Moore.."And to all a good night".