Bests & Worsts Reviews from Amazon

Here is a story of the amazing customer service of this Anker bunch! I bought this unit in March of 2017. I have not used it too may times. But, occasionally I have charged Iphone, Ipad, and some portable speakers. It would basically charge all of them with a single charge to the PowerCore. Very nice! In May of 2018, I noted that when charging, the unit would get to the point where the last LED was blinking, but the lights would never turn off. Other than this, the ability to charge other devices seemed to be unchanged. However, this charging behavior made me wonder whether this was an indication of a potential failure beginning. Therefore I contacted Anker since I was still in their 18 month warranty period (just). I have to say that working with them has been nothing but a pleasure! They responded to me the same day via email. Asked for a few other troubleshooting steps, and then sent me a new one after the extra steps did not resolve the issue. And......they let me keep the initial PowerCore which of course still works (for the time being)! Amazing. I am extremely pleased with this company and will continue to do business with them. Highly recommended.