Bests & Worsts Reviews from Amazon

I don't write many reviews anymore, and I wanted to find out myself why there were so many mixed or bad reviews. I've been a long time Arctis 7 user, and also came from many other headsets such as Razer BlackShark V2 Pro; including audiophile sets such as Sennheiser 598SR, Philips SHP 9500/Fidelio X2, etc. My wife got me a GPW for my bday a while back, which I'm in love with-- normally I bash Logitech products/service, though I came from previous Logitech products and still use a MX Master 3 etc. Anyway, back on topic... I bought these because 1) Wireless is too clean and convenient to pass up, which is why I've been using my fine-tuned Arctis 7 with SS Engine EQ (even used Peace/Equalizer APO at one point). 2) I don't like too many software suites, and wanted to stay within the GHub (haven't had any issues). 3) I paid attention to the positive reviews for this and was super intrigued, plus I had an Amazon gift card to use, hehe. What I read about hissing and interference, and most of these bad reviews-- I work in IT, and there's a high probability of it being mostly user error. Keep in mind, this is on PC-- I don't know if there are more issues on console, etc. but pretty sure these were made for PC first. The surround sound is definitely worse than the Arctis 7, as it is very muddy. I do enjoy the auto-switching of sound profiles similar to SS Engine's. For general use for the most part, I recommend turning off surround sound, and just running the natural "Flat" EQ-- I prefer this genuine stereo sound, but feel free to mess around with other EQs. For the mic portion, I did notice slightly more static at higher gains-- most mics are like this without a good DAC or sound card. I don't use a DAC anymore, nor do I have an external sound card-- I found that the "Broadcaster" and "FM Station" EQs for the mic were best; didn't need to tweak any other settings. When I did, there was slightly more noticeable noise, but not terrible. The mic beats the Arctis 7 straight up... it's not as terrible as what others have reported, or from some of the YouTube videos I've seen. Again, user error, I don't know what extra tweaks they're doing under Advanced settings, but using either Broadcaster or FM Station with Blue Voice enabled sounds great to me at around 88-90 gain. YMMW, and keep in mind other factors such as wireless interference, RGB lighting, etc. can all cause static, so keep that in mind and keep the dongle away from any devices that are prone to interfere; use an extension cable if you need to isolate the dongle. I mainly play FPS shooters like CS:GO, Apex Legends, and listen to a lot of music, but these are primarily for gaming. I really have no complaints, except that I wish the mic was retractable. I like my headphones more open for that nicer soundstage, so I run the fabric ear cushions as opposed to leather. I'm glad they included this because with the two pairs of Arctis 7s that I had, I purchased separate cushions for them ($25+/pair). I never used the Arctis 7 wired, so I didn't care that the Logi's can only run wireless. The battery life is also superior to the Arctis 7, by far; GHub also works a hell of a lot better than SS Engine, surprisingly. Again, I moved away from Logi minus their office line, and was hoping to be let down by these... but they have not disappointed. I can't find a reason to deduct a star, and I don't understand what these people are complaining about regarding the low volume... I'm guessing maybe they're console, or not checking everything correctly/not using GHub properly. The volume knob has no stopping point like the Arctis 7, but the overlay is great and the dial feels good with some resistance. And who uses chat mix anyway? It's trash and not necessary. With the Arctis 7, I also had to use VoiceMeeter Banana. Though I kinda like the SteelSeries input/output dongle/receiver, I rather have less cables; also rather not have to run VoiceMeeter Banana just to improve mic quality etc. which sometimes also caused static. The sound is just really balanced on these on all counts, and the mic is crisp and clear (a lot of the EQ profiles for the mic are meh; just use the ones I mentioned above). Also, try to keep input volume around 55-70, and boost with limiter or compression. Otherwise, if input volume (gain) too high, it’ll pick up extra background/noises. Anyway, thanks for the read, and hope this helps you guys and gals (and clears up some of the indecisiveness from the mixed reviews!). Hope Logitech keeps improving from here. Keep calm, and game on-- cheers!