Bests & Worsts Reviews from Amazon

This warranty extends the default warranty coverage to 2 years. Translation: if the Kindle came with a one year warranty, buying it will give you TWO years of total warranty coverage, NOT three. IF, after paying for coverage and reading the terms you don't agree, you have 60 DAYS to cancel and get your money back. This is a good thing. As far as warranties go, this one is okay. Very much in line with what most electronics warranties provide these days. After (a long) while, you receive the actual contract in the mail and it's all spell out on one page, on the back of the 'certificate of coverage'. Going through the legalese, this is what gets covered and how. - The amount of coverage is limited to the amount you paid to purchase the product (minus shipping and taxes) - You are covered for operational and accidental damage but not covered if you abuse your Kindle. - They will fix and replace your broken Kindle and your replacement may be a refurbished model or a newer model or you may receive 'your money back' if they can't do either. - If your Kindle breaks three times you get a replacement and coverage ends at that time. - There can be only ONE replacement under the plan (see above). In addition, you will not be covered if: - your dog (animals) or insects damaged your product - it was stolen - it mysteriously disappeared - you were in a war zone - you were outside the US - you used your Kindle in ways not intended or your modified it The plan does not cover scratches, cracks or any other cosmetic issues for as long as your Kindle keeps working. As far as service is concerned. Once you contact the provider, they will ship you a replacement Kindle if yours stopped working without waiting for you to send them the damaged item. They will take your credit card number and ship you the replacement and a prepaid postage label you to use with the return. For as long as you send the broken Kindle within 30 days, they will not charge your credit card. If you don't, you WILL be charged for the replacement. My only issue, as other reviewers noted was their slowness to actually acknowledge the transaction after I purchased the warranty through Amazon. Eventually, I received an email assuring me that the warranty was in effect and a few days later the paper contract arrived in the mail so all is okay now. I would rate this plan as 'good' because it's backed by Amazon, they will ship a replacement without waiting for your broken Kindle and because they clearly spell out the warranty terms on a one-page contract. It's fair to note that this plan, adding about 1/3 to the initial purchase price, is not 'cheap'. When deciding to go for it I decided for myself that the expense was worth the extra year of 'peace of mind'. It's 4 stars, mainly for the initial hassle.