Bests & Worsts Reviews from Amazon

I don't know what I like better about this product....the actual product or the customer service! Probably the best customer service I have ever recieved off Amazon. A little backstory... I decided to pick up the 40L bag a week befor a trip to Everglades National Park to replace the big bulky one I currently have. My freinds and I frequent the park to camp and fish yearly whenever we get a break in the weather in Florida and run micro skiffs in the backcountry. We have to pick and choose our equiptment and pack light and compact to commute to the campsites. The weather doesn't always cooperate and sometimes we get rained on, which can be an issue since most of our equiptment is stored on deck as we make it to our campsite. Well, I recieved a 20L instead of the 40L on the Sunday when it was delivered, so I shot an email off to customer service which responded within the hour! It was an actual human being and not some random generated message! Scott was incredibly helpful and understood the timeline of my trip. He told me to keep the 20L, which I planned on buying one for paddleboarding after trying this one out and overnighted me a 40L!! It was here the next day! Talk about service! As for the bag, its extremely durable, it got dropped, drug in the sand and shells and still looks great. It folds up and compacts very nicely as well, and I tucked a chamge of clothes, odds and ends and sleeping items in it. Feel off the boat once, no issues getting wet... The shoulder straps are a nice touch as well when packmuleing stuff to the campsite... they are also very comfterable. Would I recommed this and buy it again...hell yes!! The price is just right as well!