Bests & Worsts Reviews from Amazon

Just received this product today. Since I was injured in an accident during which a large truck rear ended me while I was stopped at a red light several years ago, I cannot turn my head 90 degrees right or left for more than 60 seconds without paying the price in the form of neck pain. (Sitting next to someone at dinner is a thing of the past. Across the table is the only way for me now. Looking straight ahead.) Anyway, this device comes with a travel bag. AC cord. And cord with cigarette lighter end to use in a vehicle. As shown in the picture, you must put your hands through the openings to pull down to apply the pressure against your neck while the device is on. The kneading “balls” are then able to do their job. Mine worked out of the box. Buttons: On/Off. Kneading direction, i.e., clockwise or counterclockwise. 3 Speeds. Heat. I would call the heat barely lukewarm. Hardly noticeable ... at least on mine. It is not possible, at least in my opinion, to work while using this device. Unless you put one of your arms through both ends. And your work can be performed with just 1 hand. Your hands are keeping the device in place. This device will not sit on your neck and operate properly and effectively without falling off. Ditto with using while driving. I would consider it a dangerous distraction. Now ... it would be a wonderful addition to a road trip if you used it while a passenger. I visit a massage therapist twice a week for my neck issues. While I have only used this device on my neck ... it’s definitely a welcome part of my arsenal (inversion table, microwaved/heated bean pads, air bed and Biofreeze) in my on-going quest to keep my neck, back and body healthy.