Bests & Worsts Reviews from Amazon

I've owned several of their older brewstation models over the last 7yrs. Those after 2.5 yrs have always stopped dispensing as the prong begins to flex due to the heat and wont push the coffee release valve as much eventually leading to no coffee coming out. The big pain was the old design allowed condensation from the lid to drip into the wells under the coffee carafe and it would overflow into the drip tray, thenmix with dripped coffee inside, and then run all over the counter on the 3rd pot. You'd have to remember to tip the entire machine into the sink to empty those wells. BUT- this model is much improved! Those two issues are gone. As far as others here saying it won't dispense with thick cups....not sure what they heck they are filling...maybe a stone chiseled mug with 2 inch rim thickness...I don't know. I have no issues with normal "thick rim mugs" with my unit. See my picture of it pouring into my thick mug. The spout output is at least 1 inch from the button. If your mug does not clear, you need another mug. No condensation at all on my unit either. They have put in two fixes with a much improved catch ramp built into the coffee filter holder and the area at the top back at the lid hinge now allows the condensation to drip directly into the water well where you pour the water. Problems solved! I think competitors write bogus reviews to scare people into not buying the product. Don't listen to it. This is the new and improved version! It's narrower, more compact, has a bold setting and does not drip lid condensation into the drip tray like the old one did. This one rocks! The only thing that's nit picky is filling it with water. Using the coffee carafe you need to rinse it well first. Or, you need another container marked at 12 cups to use to fill it with each time. Other than that, perfection with this version.