379
people found this helpful, as of 2023
ranked #58,010 most helpful
out of 571,544,897 reviews
★★★★☆
UPDATE: 03/21/13 - Amazon has updated the description
UPDATE: 03/21/13
Amazon and Intuit have updated the product page with several notes and bullet points that more clearly explain exactly which services this piece of software offers and which cost extra. The included services are: federal prep and e-file and state prep, but state e-file is extra. The entire purpose of this review was to explain the fact that for most people, there would be an additional cost should they want to file things electronically for both the federal and state returns. This was because the product listing's main description never listed out that the state e-file was not included in the price. It was only included as very tiny text at the very bottom of the description and was very easy to miss. I appreciate that Intuit and Amazon have updated this listing accordingly. The software itself is easy to use and since everything is filed electronically, you usually get your return pretty quickly. It also looks through a lot of deductions to make sure you're getting the biggest refund. Now that things have been updated and the description is more accurate, I can fully recommend the product.
I appreciate the fact that these companies listened to all of our feedback and actually took action!
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I really enjoy TurboTax's software and have used the online version for the past several years when filing my tax returns. I saw that Amazon had a complete downloadable version for what appeared to be an acceptable price, so I decided to give it a try. Everything seemed to be going well until I got to one of the final screens in which I was prompted to pay an additional $20 just to E-file my state return. This caught me off guard because the title of the software said "Federal + E-File + State." That makes it sound like both Federal and State are included with E-file. But, you'd be wrong to think that. No where in any sort of legible way does the Amazon.com product listing say that state E-filing is extra. It's only until you're almost done that you're made aware of the fact that you need to pay more and by that time I believe they expect most people just to pay it. Why? Because you've already paid the money to download the product. It's silly that you have to pay for software and then pay more AFTER you've already paid just to use a complete product.
TurboTax should immediately update the name of this product and make it very clear that while state "preparation" may be included, E-filing is not and requires additional money. Your total price for the service is basically 50% more than the price you pay to download the software.
January 2013 · Software · verified purchase