Bests & Worsts Reviews from Amazon

I would have given this brewer 5 stars based on the ease of use and amazing coffee I am getting from it. The real reason I am reviewing this brewer is OXO's incredible customer service. Two weeks into ownership I dropped and shattered the carafe that is included with it. I emailed OXO inquiring about purchasing a replacement... Seven days later a FREE replacement was at my doorstep! Was an incredible surprise and I am now a customer for life. Thank you again.