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ranked #4,265 most helpful out of 571,544,897 reviews
★★★★★
originally received a dud, but Anker's customer support really went above and beyond in assisting me
Bought this when it was released, given the specs being advertised. Unfortunately, it doesn't charge @ 2A or even close to it. It's not an issue with a cable -- I've tested several cables that all charge at around 1A - 2A on another Anker device, as seen in the attached pictures. I've reached out to Anker for assistance and received no help. I'll be sending this back. EDIT 04/2016: Anker reached out to me in private over a month ago, shipped me a new PowerCore free of charge and I confirmed that it was properly putting out over 1A. In addition to this, they replaced an older model PowerCore that had stopped working and I assumed was out of warranty, so I had taken it apart to diagnose what was wrong with it (bad capacitor). Not only did they ship me a replacement, but they let me keep the broken PowerCore so I could harvest the 18650 batteries from it. This is quality customer support and they probably ate a little bit of profit in assisting me. Not only am I raising this review to five stars, I will continue to consistently buy from Anker.
January 2016 · Cell Phones and Accessories · verified purchase
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