Bests & Worsts Reviews from Amazon

I wanted to take a moment and talk about the lock but more importantly since many reviews exist I wanted to share my experience with installation. When I received my first lock it did not work. When the motor engaged the deadbolt never turned so I assumed I received a defective unit and as always amazon.com was right there to replace the item with no delay. Much to my surprise and a little dismay the second lock I received did exactly the same thing so I thought to myself....maybe I'm juts doing it wrong. So first of all the lock looks sleek and when it works its exceptional and if I hadn't had this issue on installation I would have given the device 5 stars, which I will give to their support people. I decided after my second lock and subsequent failure of said lock I'd call the install help hotline and I spoke to a very nice agent (Christi I think her name was) who when hearing the lock knew exactly what the issue was and how to fix it and told me if I didnt mind to do a few steps she'd have me working in 10 to 15 minutes. A promise she kept quite well I might add. So I'm here to share with you what was wrong and how to fix it if you receive one of these issues. The Problem: The Agent told me during the first production run of this lock or so they found that one of two items was simply not pressed into place well enough as it had been done my hand and is now done my machine. So either the circuit board or the motor underneath it (in my case it was the motor) were not tightly into position. Tools required for the fix: A simple fillips-head screw driver. A good thumb for pressing You time...about 15 minutes worth. The fix: I will put photos up in the product page (See Link Below) to go along with my fix instructions. http://www.amazon.com/gp/customer-media/product-gallery/B00AGK9KOG Start by laying the inside housing face up with the lock handle down and removing the batteries. Then remove the 3 screws (two on the bottom and one in the middle) . Once the screws are out the circuit board assembly as a unit easily comes out. Hold the circuit board assembly with the board facing up and from right to left gently push the 4 clips (see pictures as the fourth is in the middle and not along the bottom edge) and swing the circuit board like you would opening a door. You will not need to disconnect the wiring harness. Once done simple push the motor (seep pictures) with your finger and you will most likely here and feel it click into place. Take a moment to manual turn the motor until the center gear (with the notch) is in the correct horizontal position with the notch up (see pictures). Once complete reverse the process of dis-assembly by swinging the circuit board closed and pushing the clips in left to right. Ensure the board is securely installed. Re-install the unit in the metal housing ensuring the notch is also facing up (see pictures). Insert the screws and reattach the device to the door. A reset is recommended once you have completed this. To reset the lock simply hold the Schlage Logo on the keypad while reconnecting the battery pack. you will know the reset is complete when the unit flashes the green check-mark twice on the keypad as well as inside the red alarm button will flash. Now you are ready to use the lock and you won't need to return it. I hope this helps anyone who receives a lock with this issue.