Bests & Worsts Reviews from Amazon

UPDATE: upgraded review because customer service has been so attentive. this latest pic ... i TOTALLY can find my luggage - SOOO EASILY!!! i have had 2 more flights .... no additional luggage dents. i did buy luggage straps .... NOT related to security of this brand - simply seemed like a good idea with zipper-hardside luggage. go figure - from 3 pieces of luggage with 6 straps, lost 2 straps already. ********* the luggage is standard in features (tho not expandable) ... price seemed good. BUT, I chose hard-sided luggage because a couple trips i'm taking i'll be traveling with delicate/fragile/squishable items. i am worried how this case will fare. I am contacting company & will update my post with how customer service handled situation.