Bests & Worsts Reviews from Amazon

I tend to burst out laughing when I read reviews from people who expected this to put a Starbucks franchise on their kitchen counter. No, it doesn't get close. But for the price, and the convenience, it's the next best thing. The machine makes good-quality hot chocolate, coffee drinks, and tea, needs next to no cleanup (who ARE these people that think the thing needs extensive breakdown and cleaning?) and, best of all, can switch easily from one to another without completely disassembling the device, scrubbing filters, etc. It's not going to put your favorite local coffee shop out of business, but for serving a crowd at brunch with diverse beverage preferences or just getting a few lattes together in the evening without having to clean up and scrub a thousand pieces of metal and plastic afterward, it's a terrific buy. Strongly recommended if you've got your head screwed on straight.