Bests & Worsts Reviews from Amazon

I originally posted a 1-star review of this item: I followed the directions precisely, but all the brownies stuck like glue!. Based on the great reviews and Amazon reputation, however, I stupidly threw away the packing list and box, never dreaming I would need to return it. My fault, totally. I posted my review and also sent a note to Amazon telling them they might want to review the product themselves as it was a complete failure. I got a very nice note back insisting that I had gotten a faulty set and they send me an RMA to return what I had and they immediately sent replacements. I was VERY skeptical, but I made another batch --AND THEY CAME OUT BEAUTIFULLY! The only difference between the two batches: the original was made per the instructions using Pam cooking spray (I used butter flavored); the second (successful) batch was made using Pam for Baking (it includes flour in the spray). Whether is was that or the original pans were somehow defective, I don't know. Amazon, however, has reaffirmed my faith in GREAT customer service. I absolutely did not expect them to do anything for me, I just wanted them to look into the product. I am so glad they "went the extra mile," though, because these pans make perfect little bite-size brownies. I use a #60 scoop to put the batter in, and 1 box of mix makes two trays. They are so popular I may have to buy two more trays. Way to go, Amazon! You turned a disappointing situation into a winner!