Bests & Worsts Reviews from Amazon

First of all- this pad is perfect! Our 10 week, Yorkie-chon puppy was struggling to sleep through the night, and I was losing my sanity with no sleep! Also, she is terrified of the blow drier, but shivered for an hour after baths even when snuggled up in a towel on my lap. So- I decided to try this heated pad for after baths and bedtime. Wow! She LOVES it! No more shivers while she gets combed out after baths and she sleeps a solid 5 hours in her crate at night before whining to go out to pee! That’s soooo much better than the every two hour routine we had going on! I think she was just used to warm siblings, and this did the trick. Secondly, I broke the control panel on this pad just a week into owning it. It was absolutely my fault! I knocked over a kitchen stool by accident and crushed it. (I’m as klutzy as Sue Heck!) I reached out to the company to see if they had resources for repairing it, making it super clear that I wasn’t requesting a refund or replacement for free- yet they immediately responded with a free replacement. Wow! It was an unexpected kindness, and I am super grateful! So, if your looking for a pet heating pad- feel confident that this company is selling a great product, and, should the product fail, feel confident that they will make good on their one-year product satisfaction guarantee!