Bests & Worsts Reviews from Amazon

Delivered on Saturday.....died the next Saturday. I use RO water that is reminerized with Aptera filter(also sold on Amazon). I drained and refilled every day. This morning, the button wouldn't start the machine...although I could toggle the clean/ice switch to make the front button turn solid blue color. Then it would shift the color to some multi-color then to solid green. None of these colors correspond to info for the consumer. It was working flawlessly until this morning. It even linked up to bluetooth showing the machine was at 'idle'. Attempts to 'Make Ice' were unsuccessful. I'm sad bc the ice is excellent. I requested a return and was honored a return label immediately from Amazon. The automated response asked if I wanted a new machine, an Amazon refund or money back to the credit card. I have opted to have the new machine sent with the hope it will last. I wonder if I will get an First-Build-company intervention concerning the new machine being swapped. Amazon gives 30 days to return the broken/defective machine(in which I would use the packaging from the new unit), but I expect there will be an email explaining ‘1B is trying to fix it before shipping the new machine’. More on the process at it unfolds..... Update: Amazon sent another and it arrived on Tuesday. The shipping box looks good, the the machine has a big dent. The inside also shows signs of use, which suggests this isn’t a new machine but a refurbished. I have requested a return, which is a hassle bc I recycled my first box. I guess there is a reason the Scotsman nugget ice maker is $5k. Update Aug 5th....after almost two months, the bent-beast is working like a charm. To be honest, it is impossible to see the dent. The unit is definitely loud, but worth the hassle as the ice is excellent. We take our ice to get togethers at other houses and dole out the ice rations like we are on a desert island!