Bests & Worsts Reviews from Amazon

Every now and then you get a product that not only does exactly what it says it will do, but works better than expected. [PLEASE SEE AMENDED COMMENTS BELOW] I fooled around with voice recognition software packages about five years ago, and they were far more headache than they were worth. On a whim, and after seeing positive reviews on computer sites, I gave Dragon Naturally Speaking 9 (standard) a try. After a brief (20 minute) orientation and start up period, it was taking dictation almost flawlessly. Now that I've been using it for about a week, I'm approaching 100% accuracy. In fact, I've dictated this entire review without making any corrections (I guess if you find any errors, you'll realize that the software isn't infallible). I use this software to dictate reports containing a lot of medical terminology (I'm using the standard version, not the medical version). Apparently, it had scanned my existing documents to add my specialized words to its vocabulary before I even started, and it learns new words quickly. Its built-in list of places and names is impressive. I find it perfect for responding to e-mails, although I tend to be wordier than I would be if I were typing. Another reviewer commented on its clunky command recognition. I admit that I use the mouse to move the cursor and click commands, and haven't tried the software for those functions. It's certainly not worth the trouble for spreadsheets. The power of the software is in saving you from typing text documents. Overall, I'm extremely impressed, and my wrists are much less sore. I know I sound like I work for the manufacturer with this glowing review. I don't, I'm just a pleasantly surprised consumer. AMENDED REVIEW (AFTER 6 MONTHS OF USE) Some strong concerns that you should consider: - software is unstable. It crashes my computer fairly often, and I've lost my user files several times. This means I need to reinstall and/or create a new user file, and the learning process needs to start all over. As mentioned by others, support is either nonexistent or prohibitively expensive, which is infuriating. Don't build a big database of specialized words ... you'll likely lose it soon enough. - software is GREAT at taking dictation for formal documents; not so good at sentence fragments (eg, quick notes and emails). It searches for context and correct sentence structure. It often inserts words it thinks I want (usually incorrectly). To improve accuracy, you need to speak in full sentences, which often means it takes much more time than typing. - basically, between the start-up time, correction time, and instability, you can't do anything quickly with the software. You need to make a major time investment. Great for long documents (or if you have typing problems), but useless for casual needs like notes, emails. So the software still does exactly what it says it will do. I just find it much less useful than I first thought.