Bests & Worsts Reviews from Amazon

Outstanding customer service. Clock arrived on time and everything worked good except for the battery backup. I contacted Amazon for a return shipping label which they sent me promptly but I decided also to contact the email on the set up card. Within 12 hours I received a response from the manufacturer saying they will be shipping out a new clock immediately. The next day I received a confirmation saying the new clock has been shipped. It's a very nice clock that I purchased for two reasons... 1 for the dimming ability on the display which works wonderfully and is easy to use the 2nd reason was for the battery backup which unfortunately didn't work but was resolved immediately when I notified the manufacturiner. Highly recommended and nice to know there still is good customer service out there in the world.