Bests & Worsts Reviews from Amazon

I’ve been using this rower for about six weeks now. Prior to this, I was using a Concept 2 rower at my gym. I must say I was impressed by how close my experience with this rower compares to the Concept 2. I thought it was easy to assemble. I was rowing in about twenty minutes. It’s a very well-built rower. As mentioned in other posts, I was a bit concerned when bolts and the wrench fell out of the box. I was happy to find out the bolts were extra. You will find the necessary bolts already in the holes. As mentioned in other posts, the monitor is a bit antiquated. As long as I have access to “strokes per minute” and “time”, I can monitor pretty much every other metric from my phone. I was very impressed with the customer support. I had two issues that needed addressed. I used the “live chat” option on the website to get the issues resolved. When I removed the rower from the box, I noticed that a rear foot pad was missing. Through the “chat” feature, I sent a picture of the missing part and they sent me a replacement pad that I received in about five days. After rowing for a few days, I noticed the seat rollers were broken. (They appeared to be broken during shipment.) Again, I contacted customer support using the “live chat” option and sent a picture of the broken rollers. They provided me with an entire seat assembly to replace the defective parts. Overall, I’m very satisfied with this purchase. I feel it was a very good price for a rower of this quality, and it also has a five-year guarantee in the event issues are encountered in the future.