Bests & Worsts Reviews from Amazon

I love it, Lay in bed in the morning yelling, "Alexa, turn on my coffee" and she listens to me and does as I say. Life doesn't get much better than that. No more waiting for my coffee to brew. Done by the time I get to the kitchen. Have to give Hamilton Beach A MILLION STARS for service. Get this for Christmas, could not get it to hook up to our network. Sent them an email on Christmas day. The next day they were on the phone trying to help us out. Still could not work but for a week they made many calls to us, emails to try to fix the problem. Even shipped us another coffee pot to see if ours was broken. Still would not work. I received a call from them the first of the year. It was two of their engineers that were in Vegas (where we live) for the Consumer Electronics Show. They asked if they could come to our house to figure out the problem. An hour later they were at our home checking out the problem. The problem was our new Samsung Phones would not function correctly with this coffee pot. We used another phone and hooked it right up and all is great. They even had meetings with Amazon to work on the problem with the new phones. Never seen a big company go so far out of their way to make things right for a coffee pot. I can't say enough great things about this positive experience with them.