Bests & Worsts Reviews from Amazon

My initial review of the product was one star. The seller reached out to me. Sent me a new list of instructions that are not printed in the box. The new instructions added a step, shake the pens like the instructions say, but then point the tip upward and press on it to release the air in the pen before you push down for the paint. It makes a big difference, just wish I knew that extra step before ruining half my pens. I tried this with a couple of the unopened pens, using them after pushing out the air, and found them to work much much better. I was again contacted by the seller who has generously offered to replace the markers and also revise instructions that will be sent to future customers. It is really nice and refreshing to come across a company that listens to its customers and actually cares if their customers are happy with their purchase. I am looking forward to using these new pens!