Bests & Worsts Reviews from Amazon

The product is good, but beware you might get a refurbished package, even though you are buying for new product. I could tell it was used and repackaged because of the way the tape was used (like a typical return from a consumer). I also noticed that it was not fully taped either. Here is the final confirmation that it was used - there was fine powder style dirt residual in the vacuum cylinder that was not cleaned as well. I had the older but similar version of this product that lasted for 4-5 years, so I bought this. Like the product so the 4 stars, 1 less star for - hate the fact that Amazon / Hoover sold me a refurbished product as new.